Your Otis purchase
About your purchase
These terms explain your Otis purchase, cancellation and what happens if something goes wrong. For help, email hello@otis.flights.
One flight, one purchase
Your purchase covers the flight shown before payment: an English written briefing, spoken audio, a downloadable PDF and a private web version. It is a one-off purchase, not a subscription. The normal price is £24; any applicable discount and the total including applicable taxes are shown before you pay. Check your flight and email address carefully; you can edit the flight before payment. Your contract is made when payment succeeds, not when you select a flight or your bank merely authorises a payment.
What Otis explains
Otis combines flight and forecast information with AI-written explanations and synthetic speech. Forecasts describe expected conditions, not a promise of the route, aircraft or turbulence you will experience. AI explanations can contain mistakes; that does not excuse faulty or misleading content. Your briefing is passenger information, not live airline status, operational advice, a safety guarantee or anxiety treatment. We do not sell or manage your flight booking. Follow your airline's updates and the crew's instructions.
When your briefing arrives
For departures less than 18 hours away, preparation begins after payment. For later departures, it is scheduled for around 18 hours before departure to use more recent forecasts. Preparation can take several minutes. We email the briefing to the address you provide. Each version reflects the information used when it was prepared; it is not a live forecast feed.
Changed or cancelled flights
Our periodic pre-flight checks can trigger up to three briefing refreshes for schedule or aircraft changes. They are not a live disruption-alert service and may not identify every change. An earlier downloaded or emailed copy does not update itself. If our pre-flight checks confirm that the flight in your order has been cancelled, our system initiates a full refund. If your flight changes or is cancelled, email us about your Otis purchase and use your airline for travel arrangements.
Keeping your briefing
Your private web link expires 60 days from report creation following payment. The PDF sent by email and files you download can be kept for your own reference; this does not transfer ownership of Otis branding or third-party source material. Download the audio and PDF before travelling if you want to use them without internet access. Keep the private web link safe: anyone you share it with may be able to open your briefing.
Opening the briefing
Reading the web briefing or streaming its audio needs an internet connection and a browser. Downloaded audio needs a player that supports MP3; the written download needs a PDF reader. Contact us if a supplied file will not open or play.
Changing your mind
You have 14 days to cancel, starting the day after the contract is made. We do not ask you to waive that right at checkout. Taking payment, preparing or delivering your briefing does not remove it. Outside your cancellation and other statutory rights, we do not offer refunds simply because you dislike a correctly supplied briefing.
How to cancel
Send a clear cancellation request to hello@otis.flights before the cancellation period ends. Include your order reference if you have it, or the purchase email address so we can find the order. You do not need to give a reason or use a special form. The time you send the request matters, not when we read it.
If something goes wrong
If our system cannot complete your briefing and recovery is exhausted, it automatically initiates a full refund. If a briefing is late, faulty, unusable, for the wrong flight or not as described, contact us. We will put it right at no cost within a reasonable time and without significant inconvenience, or provide the price reduction or refund you are entitled to if that is not possible or does not work. We take account of your departure time: a correction after your flight may no longer be useful. These rights remain after any valid change-of-mind cancellation waiver.
Refund timing
For a statutory cancellation, we refund without undue delay and within 14 days of your cancellation notice. For an agreed statutory digital-content price reduction, the deadline runs from agreeing your entitlement. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.
Your next-briefing discount
A qualifying £24 purchase earns one single-use link for a later briefing at £15, saving £9. There is no expiry date. Use one link per purchase; you cannot combine links on one briefing, and a discounted purchase does not earn another discount. Keep the link safe: someone else could use it. If the qualifying purchase is fully refunded, an unused discount from it is withdrawn. The discount does not reduce your consumer rights or replace a money refund you are owed.
Our responsibility and your rights
We remain responsible for supplying the briefing as described and for loss or damage for which the law makes us responsible. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. Our product limits are not a blanket disclaimer of responsibility for our own mistakes.
These terms and disputes
The terms shown when you buy apply to that purchase; later changes do not rewrite an existing order. English law governs these terms, without removing mandatory consumer protections where you live. Contact us first if something is wrong, but you do not have to complete our complaints process before using your legal rights. Nothing here restricts your right to bring a claim in a court available to you under consumer law.
Optional cancellation form
To Otis, hello@otis.flights: ‘I give notice that I cancel my contract for the following Otis briefing. Order reference: ____. Ordered on: ____. Consumer name: ____. Consumer address: ____. Date: ____.’ You can email this form or send a clear cancellation request in your own words.