Contact Otis
Help with your briefing
Email hello@otis.flights with your order reference and a short description of what happened. If you cannot find the reference, use the email address you purchased with so we can help locate the order. Never send card details or passwords.
Email OtisMissing or incomplete briefing
Check the email address used at checkout and your spam folder. If departure is more than 18 hours away, your briefing may still be scheduled for preparation. If a briefing is missing when expected, inaccessible, for the wrong flight or has missing audio or PDF, email us. Our purchase terms explain cancellation and remedies.
Cancelling an order
Tell us clearly that you wish to cancel and include your order reference if you have it, or the email address used for purchase. You do not have to give a reason or use a special form. Our purchase terms explain the cancellation period and where to send your request. We assess it by when you sent it, not when we read it.
Flight updates
For live flight changes, disruption or questions about your journey, contact your airline. Otis explains forecast conditions for passengers; it does not operate your flight or replace airline and crew instructions.
Privacy questions
Email hello@otis.flights for information requests or concerns about how your information is handled. Our privacy notice explains your rights and the ICO complaint route.