Your privacy
About your information
For privacy questions about Otis, email hello@otis.flights. Buying a briefing does not tell us that you have a health condition.
Information used for your purchase
We use your email address, selected flight, order details and payment status to fulfil our contract with you: taking payment, preparing and delivering your briefing, and resolving purchase problems. We cannot deliver the briefing without your flight details and email address. If you contact us, we also use the information you provide to answer your request. Payment records support refunds and required legal record-keeping.
Preparing and delivering the briefing
Cloudflare hosts Otis and stores its records and files. AeroDataBox, through RapidAPI, receives flight-number, date or route queries to look up flight information. OpenAI receives the flight and forecast evidence used to write the briefing. ElevenLabs receives the spoken script and voice settings. Resend receives your email address, email contents, private links and attached PDF. Stripe handles payment information and receives order, email, flight and campaign details.
Understanding purchases
We count whether flight searches return results, no flights or an error, recording the outcome and time without a visitor identifier. If your checkout link contains campaign labels, its source, medium and campaign are attached to the payment record. Google advertising measurement needs your separate permission; refusing it will not affect your purchase.
How long information is kept
Private report links expire 60 days from report creation after payment. Stored report content, audio and PDF files are scheduled for cleanup 60 days after departure. These are different periods, and neither means that all information about your purchase is deleted. Order, payment, support and delivery records have separate retention needs, including resolving problems and meeting legal obligations.
Your choices and rights
You can ask to access or correct your information and, where applicable, request erasure, restriction or portability. Where processing relies on consent, you can withdraw it. Some records may need to remain to meet legal obligations. Email hello@otis.flights; we may ask proportionate questions to confirm your identity. We normally respond to rights requests within one calendar month, subject to applicable checks and extensions.
Your right to object
You can object to processing based on legitimate interests, taking account of your circumstances. You can always object to using your information for direct marketing. Email hello@otis.flights to raise an objection.
Questions and complaints
Email hello@otis.flights if you are concerned about how we handle your information. We acknowledge data-protection complaints within 30 days and respond without undue delay. This is separate from the time limit for information-rights requests. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint without first completing our process.